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CivicDesk
Service-request and helpdesk software for teams who answer to the public.
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Priced per department, billed annually
CivicDesk turns scattered phone calls, emails, and walk-ins into a single queue your team can actually manage. Requests get logged once, routed to the right department automatically, and tracked until resolved, with the requester kept in the loop by SMS or email at each stage.
Built-in SLA timers and department dashboards give managers a live view of what's overdue, without anyone having to chase a spreadsheet. It's used today for citizen grievance handling, but the same workflow fits any organisation fielding a high volume of service requests.