Utility Billing & Payments Modernization

Migrated a 15-year-old on-premise billing system to the cloud with zero billing-cycle disruption.

Client: UrbanCare Municipal Services
Completed: Sep 2023

UrbanCare's billing system ran on ageing on-premise hardware that was becoming a genuine operational risk, but a full replacement wasn't feasible on their timeline or budget. We migrated the existing system to modern cloud infrastructure in staged phases, each independently tested and reversible, and layered CivicPay on top for online payment collection.

The migration was completed with no missed or delayed billing cycles across the transition.

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